Policies and Procedures

You have chosen a unique way to travel. The Vanuatu Rainbow Lodge will offer a unique experience that is different from a standard hotel. Please read the following carefully!

Accessibility

The owner may enter the room during the day or early evening when there is a concern for the room and at any time when there is an emergency.

Credit Cards / Banks And Money Changer

The guesthouse currently doesn’t accept credit card payments. Cash only please.
ANZ, BSP, BRED and NBV branches are located downtown and you will see ATMs at various points around downtown (closest ones are 500m away: Au Bon Marche and Vanuatu Handcraft Market). Goodies Forex and No1 Currency Exchange money changers have several locations on the main street downtown and offer good exchange rates.

Cancellation Policy

The following payment and cancellation policy guidelines apply. Please note it is advisable to protect the investment in your trip or vacation by means of travel insurance. We accept your credit card details as surety for the booking.

  • First night must be paid in full advance
  • If cancelled 3 days/ 72 hours prior to arrival – full refund.
  • If cancelled less than 3 days/ 72 hours prior to arrival or no show – no refund.

Check-In & Check-Out

Late arrivals and check-ins after hours can be pre-arranged and accommodated. Please notify your host at least 3 days/ 72 hours prior to arrival. It is possible you will not gain entry when you arrive if your time is not confirmed. We make every effort to accommodate guest schedules while taking into account arrival/ departure of existing guests and necessary cleaning times. If you need assistance with early luggage drop-off or late pick-up, please contact us.

Check-in: 12pm-02pm. We offer earlier luggage drop-off.
Check-out: by 10am. Late check-out can be arranged with the management subject to availability.

Child-Free

For your comfort and make sure you relax as much as you want, the guesthouse caters for guests over 16yo.

Cleaning And Housekeeping

The Vanuatu Rainbow Lodge offers daily partial cleanings. You will find the place clean when you arrive and it will be cleaned when you depart. Guests shall maintain the rented premises in a clean and orderly condition. If we incur additional cleaning charges, we will add the amount to your rate.
We have almost daily housekeeping and the bed linen is changed every 3 days. Please ask the housekeeper for top-up of any items in your room or if you need assistance regarding housekeeping matters.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Therese
07am-11am
 Margaret 07.30am-11.30am Therese
07am-
11am
Therese
07am-
11am
Therese
07am-
11am
Therese
10.30am-12.30pm

Charles, our handyman and gardener, may also be able to assist on Tuesday and Thursday if needed (07.30am-03.30pm).

Disturbance

The Vanuatu Rainbow Lodge is in residential area. In consideration of neighbors and other guests, please do not make any unlawful, noisy or otherwise offensive use of the rented premises, nor commit or permit any nuisance to exist thereon, nor cause damage to the rented premises, nor create any substantial interference with the rights, comfort, safety, or enjoyment to the owner or other guests. The law under the Control of Nocturnal Noise Act makes it an offense to sing, shout, play a musical instrument or make other unreasonable noise within the town limits of Port-Vila between the hours of 9pm and 5am of the following morning so as to cause annoyance to the inhabitants of the town.

Eco Friendly & Waste Management

Electricity: Vanuatu Rainbow Lodge has been through an expensive process of replacing most of the old-style round incandescent bulbs by modern LED and fluorescent ceiling lights. Many of our devices run on rechargeable batteries.
Water: There are two water cisterns (1,100L and 500L) which collect pure Vanuatu rain water. We warmly encourage you to use them (we actually fill our drinkable water bottles with it, use it for washing and gardening) as heavy tropical rains are frequent in Vanuatu.
There is a 5-gallon filtered rain water dispenser on the kitchen bar, as well as two 3L filtered rain water bottles in the fridge for consumption.
FYI – our tap water is treated by UNELCO/ SUEZ and is drinkable.

We try our best to reuse, reduce and recycle Vanuatu Rainbow Lodge waste as we endeavor in making our tropical islands a safe and healthy place.
Batteries: Please let us know if you want to dispose batteries as we do collect them for recycling purposes.
Glass: We collect glass containers too. Please leave them aside and we will re-use them.
Metal: There is a rusted half-drum located on the right hand side of the carport where cans, tins, aluminium and steel items are welcomed. It will be sent to Recycle Corp.
Organic: There is a Vermicompost area located behind the house, please save your organic waste as worms will turn it in usable mulch.
Paper: There is a plastic bin located under the same carport where you can throw your cartons and cardboards, magazines and newspapers.
Plastic bottles: Please don’t throw them away as these containers are always sought by locals to be reused.

Keys

Please keep your room key safe and secure at all times. Missing keys are a security issue. Please give your key to housekeeper at check-out or leave it on the kitchen bench if you have an early morning departure. If you lose your key there will be a VUV10,000 charge to replace it (as well as the doors’ lock and deadlock, and all guests’ keys).

Maximum Number Of Occupants

Your rate is based on the number of guests on your confirmation. Our rooms allow a limited number of occupants. Please contact us for approval of last minute extra guests (foreign travel document is required for check-in) and applicable charges. Additional guests may be asked to leave or you may be charged for each night the additional guest occupies the room.

Your safety and security is important to us.
For your interest and protection here are a few reminders:
– Entertain only persons you know. Visitors are asked to leave the lodge before 08pm.
– Visitor(s) are not allowed to enter the rooms.
– Always secure your valuable wherever you go.
– Close your windows and lock your door when leaving your room.
– Ensure your room key and the lodge access key are kept in a safe place.
– Avoid ‘friendly’ strangers offering unsolicited advice.
Their real purpose might be to extort cash and valuables.
Kindly report to us any encounter with such individuals.
For assistance please approach the team.
– Transport services are available at the lodge.
Kindly approach us for transportation options.

Opening Hours

The guesthouse gate is open daily from 07am to10pm. The manager lives on site; should he be unable to assist, please contact any of the following:
Marie-Willie – mother   77 43 010
Jean-Luc – father             77 43 125
Mathilde – friend             77 23 680

Rates/ Room Tax

Posted rates are per person for the Blue Room and double occupancy for the Purple and Green Rooms. We include applicable taxes in our rates.

Travel Insurance

WorldNomads is one of several companies which provide online travel insurance and emergency accident/ medical coverage.

The Vanuatu Rainbow Lodge is neither responsible nor liable for any damage, loss or delay incurred by any person to themselves or to their property as a result of the act or omission of any person which might result from the placement. Giving your credit card number indicates you accept our cancellation policy.